Shipping Information:
-
United States Shipping: We offer fast and reliable shipping across the U.S. All orders are processed within 1-2 business days and typically arrive within 3-5 business days. Please note that shipping times may vary depending on your location and external factors beyond our control.
-
International Shipping: We are proud to ship our products worldwide. International orders are processed within 1-2 business days and generally arrive within 7-15 business days. Shipping times may vary depending on the destination country and customs procedures.
-
Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package at any time to stay updated on its delivery status.
Returns Policy:
-
30-Day Return Guarantee: At Novaci, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date. The item must be in its original condition, unused, and in its original packaging.
-
Return Process: To initiate a return, please contact our customer service team. Once your return is approved, we will provide you with instructions on how to send the item back. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
-
Refunds: Once we receive your returned item, it will be inspected, and we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
-
Exchanges: If you need to exchange an item, please contact us to arrange the exchange process. Exchanges are subject to product availability.
Order Issues:
-
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.
-
Incorrect Items: If you receive an incorrect item, please contact us, and we will ensure that the correct product is sent to you promptly.
We appreciate your business and strive to provide you with the best shopping experience possible. If you have any further questions or concerns regarding shipping or returns, please reach out to our customer service team.