FAQs
Welcome to the Novaci FAQ page! Here, you'll find answers to some of the most common questions about our tech products, shipping, returns, and more. If you have a question that isn’t addressed here, please feel free to reach out to our customer service team.
1. What types of products does Novaci offer?
At Novaci, we specialize in high-quality tech products, including the latest gadgets, accessories, and innovative solutions for your digital lifestyle. Our selection is carefully curated to meet the needs of tech enthusiasts, professionals, and everyday users.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website and monitor its progress.
3. What is the estimated delivery time for my order?
- United States: Orders are typically delivered within 3-5 business days.
- International: Delivery usually takes 7-15 business days, depending on your location and customs processes.
4. Do you ship internationally?
Yes, we proudly offer international shipping to most countries. Delivery times vary depending on the destination, but typically take between 7-15 business days.
5. What is your return policy?
We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a refund or exchange. The item must be in its original condition, unused, and in its original packaging.
6. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team. They will guide you through the process and provide instructions on how to send the item back.
7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
8. Can I cancel or modify my order after it has been placed?
Once an order has been placed, we begin processing it immediately to ensure quick delivery. However, if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request.
9. Do you offer warranties on your products?
Yes, many of our tech products come with manufacturer warranties. Warranty details vary by product, so please refer to the product page or contact us for specific warranty information.
10. How can I contact Novaci’s customer service?
If you have any additional questions or need assistance, our customer service team is here to help. Please reach out through our contact page, and we will respond as quickly as possible.